Service Design Strategist Direct Hire MA

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Job ID: 16160 Direct Hire MA

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My client is the consulting arm of a major healthcare brand. They tackle projects spanning interior design through digital work. As they continue to grow, they're looking for a Service Design Strategist to join their team.

The Design Strategist will lead teams tacking major design projects. Since this work spans multiple disciplines, the right candidate will have a strong design background. They should be well versed in facilitating workshops and shaping projects from the ground up.

The right candidate well play a major role in how hospitals and health care providers deliver care. The position comes with competitive salary, bonus and benefits. The role sits in Cambridge, MA with 10-15% travel to client sites. Apply today!


  • Facilitate workshops centered around design thinking

  • Identify, propose, design and then create solutions that span the experiential, physical and digital worlds

  • Aid in proposal development with a focus on developing long term relationships

  • Be a hands-on when it comes to projects, helping both internal and external teams see the value of service design

  • Document projects and provide the highest level of service to clients

Preferred Qualifications

  • 7-10+ years experience in design strategy, interaction, interior design and/or visual design

  • Experience in a consulting environment, facilitating workshops and leading engagements

  • Strategic, systems thinker, with a business mindset

  • Experience developing scopes, SOW’s and defining consulting engagements based on customer needs

  • BFA/MFA or experience with a commensurate program